Terms and Conditions

Returns & Exchanges

I gladly accept returns and exchanges

• Contact me within: 14 days of delivery
• Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Refunds will be issued upon receipt of returned item.

Shipping & Payment Options

Processing time

Most items usually ship within 1-2 business days.  

The time I need to prepare a Custom order for shipping varies. Contact us for more details on your specific item.

Free Standard Shipping with $30 Purchase

Free standard shipping is valid on orders of $30 or more (after promotions and discounts are applied) shipped to a single US address.  Taxes, duty charges and any shipping or other fees do not apply toward the minimum purchase requirement.  Custom orders are excluded from free shipping.

Payment options

Your payment information is always kept secure, Salty Rope Rug Co. never receives your credit card information.